Jean

I have been a patient at the Bank Practice for over 30 years
I now travel from North Yorkshire as I still think it’s the best practice
Always a warm and friendly welcome when you arrive for your appointment
The staff are efficient and make you feel relaxed straight away
Nothing is too much trouble when you ring up with a problem
Mr Haffner knows his patients well and how to talk to them to make them feel comfortable
Catherine and Karen are lovely and friendly (sorry don’t know their surnames)
I like the way you are personally invited into the surgery for you appointment and the way staff freely ‘bob in and out’ during your appointment

I can go on more but, is that the kind of statement your are looking for
Let me know if you want me to write anything else